On-The-Job Training and Non-Financial Incentives as Correlate of Professional Secretary’s Productivity in Public Universities, Lagos State

Abstract

In today's fast-paced work environment, institutions are constantly seeking ways to boost productivity, despite this move, the decline in the productivity of secretaries across universities calls for attention and proper investigations, this studies however, investigated the relationship between on-the-job-training, non-financial incentives and productivity of Professional Secretaries in Public Universities in Lagos State, the study answered two research questions and tested two hypotheses, using a survey research design and structure questionnaire, data were collected from 197 Professional Secretaries out of 387 Professional Secretaries, results showed that the overall mean score for on-the-job-training (4.01) was high, indicating that Professional Secretaries generally agreed that on-the-job training is effective in improving productivity, similarly, the overall mean score for non-financial-incentives was high, indicating that Professional Secretaries generally agreed that non-financial incentives are essential for productivity, the results showed that on-the-job training (β = 0.60, p < 0.001) and non-financial-incentives (β = 0.55, p < 0.001) have significant positive influences on productivity the study concludes that on-the-job training and non-financial incentives are essential for enhancing productivity of Professional Secretaries Lagos State Public Universities, the study recommends that institution should invest in on-the-job training programmes and provide non-financial incentives for Secretaries for productivity among others.